Our house and contents were insured by
ALL the insurance companies operated by IAG operate the
This consulting firm was hired to help the company raise their bottom line.
Once employed, McKinsey helped each company establish
a ‘three D approach’ for handling customers:
Delay, Deny and Defend.
IAG's insurance companies were taught to deny the claim, delay the payment and
DO ANYTHING to defend against the lawsuit.
This approach taught IAG's insurance companies the value of using their
litigation team to defend against lawsuits brought upon because of not paying claims.
“Profits over policyholders” is a slogan used by these insurance companies
as an approach in handling their business.
Basically, IAG's insurance companies do anything possible to gain profits,
even at the expense of their policyholders.
These IAG companies identify their company goal as earning the
maximum amount of return for their shareholders as possible
IAG appled this system to AVOID PAYING OUR VALID CLAIMS!
IAG turned our DISASTER into an on-going
NIGHTMARE, 8 years of HELL!
READ IT CAREFULLY
IT COULD HAPPEN TO YOU!
IAG's website leads with this graphic, claiming their
PURPOSE is to 'Make your world a safer place'
If you read the 100-nz website you will see this is TOTALLY UNTRUE
IAG's purpose is to generate as much PROFIT with no care for
their POLICY HOLDERS by using the DELY, DENY, DEFEND system.
More information on the DELAY, DENY, DEFEND system.
https://coloradoinjurylaw.com/our-expertise/car-insurance-disputes/insurance-companies-three-ds/ wrote this
One of the schemes insurance companies implemented to pay less on claims was to enforce the “three D’s”; Delay, Deny, Defend:
- The first of the three D’s is to Delay. When we submit even the most straight forward case for review, many insurance companies say they need 30 days to review the claim. Why? Many of these cases could be thoroughly reviewed in an hour or two. The reason for this delay is that insurance companies know that the longer they wait, the less resolve remains in the person making the claim. Studies have shown that the longer insurance companies delay paying a claim, the less they pay.
- Once delay fails, insurance companies often then employ the second D: Deny. There are, of course, many variations of denial. Sometimes it is an outright denial of the claim whereas other times it is a “lowball offer.” Studies again show that some people simply accept the denial without resistance. Contrary to the general public perception, most people are not “litigious” and only reluctantly hire lawyers or file suit in accident cases.
- If the person fights on and resists the delay and denial, along comes the final D: Defend. Unfortunately, insurance companies generally take a no-holds bared, win at any cost approach to defending claims. In fact, some insurance companies specifically classify cases as a MIST case (or some variation of this them) which stands for Minor Impact Soft Tissue. Basically, these cases involve claims with minor damage to the vehicles and “whiplash” type injuries. If your claim is classified as a MIST case, do not expect any reasonable pre-suit offers to settle and there is a high chance your case will see a jury. Even if your case is not a MIST case, as part of a “win at any cost” mentality, insurance companies often hire “independent” doctors who testify that the innocent victim is a liar, cheat and fraud out to scam their way to the litigation lottery. These “independent doctors” in truth earn hundreds of thousands of dollars a year testifying for insurance companies. Of course, these skillful character assassins are too smart to accuse someone directly of exaggerating their symptoms. Instead they cloak their allegations with indirect insinuations that speak of “malingering” and “secondary gain.”
You get the idea. Insurance companies will fight at any cost to defend their “lowball” line in the sand.
Why? Because the savings are not viewed on an individual case basis.
The point for insurance companies is that if it becomes known they will fight all the way to the
end and spend any amount of money to hire “independent doctors,” people will be
less likely to challenge them and settle for the lowball offers presented.
The American Association for Justice (AAJ) has recently published a lengthy report detailing America’s ten worst insurance companies.
The majority of these companies are household names, each of which advertises as the best company and most customer friendly. The report provides damaging evidence to the contrary, that each company employs different tactics trying to take advantage of their policyholders. These companies are ruthless and will stop at nothing in their pursuit of profits, usually employing the slogan of “profits over policyholders.”
Several of these insurance companies, including Allstate, State Farm and Torchmark, employed the consulting firm McKinsey & Company. This consulting firm was hired to help the company raise their bottom line. Once employed, McKinsey helped each company establish a ‘three D approach’ for handling customers: delay, deny and defend. Insurance companies were taught to deny the claim, delay the payment and do anything to defend against the lawsuit. This approach taught insurance companies the value in using their litigation team to defend against lawsuits brought upon because of not paying claims.
“Profits over policyholders” is a slogan used by many of these insurance companies as an approach in handling their business. Basically, insurance companies should do anything possible to gain profits, even at the expense of their policyholders. Many of these companies identified their company goal as earning the maximum amount of return for their shareholders as possible.